Shipping policy
Shipping Policy
Thank you for shopping with INDI-Z
Order Processing
Orders are typically processed within 48 Hrs after payment confirmation.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.
Shipping Methods
We offer shipping through trusted courier and logistics partners.
Available shipping options may include:
-
Standard Shipping
-
Cash on Delivery
Shipping methods available at checkout may vary based on location.
Delivery Timeframes
Estimated delivery times:
-
Metro Cities: 5-7 DAYS
-
Other Cities: 7-8 days
-
Remote Areas: 7-8 days
Delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout.
-
Free Shipping: Available on all ordersÂ
Tracking Information
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available).
Tracking information may take up to 24-48 hours to become active.
Delivery Issues
If your order is delayed, lost, or marked as delivered but not received, please contact us using contact us page.
We will work with our shipping partners to investigate and resolve delivery issues.
Delays Beyond Our Control
Delivery may be delayed due to:
-
Weather conditions
-
Natural disasters
-
Public holidays
-
Transportation disruptions
-
Government restrictions
-
Courier partner delays
We appreciate your patience in such situations.
International Shipping
INDI-Z currently DOES NOT offer international shipping.
If international shipping is available:
-
Customs duties and taxes are the responsibility of the customer.
-
Delivery timelines vary by destination country.
-
Customs clearance may cause additional delays.
Contact Us
For shipping-related questions, contact us via contact us page: